Para os modelos Epoxy ou WetLink, siga o guia de pinagem de cabo localizado na página de especificações do seu modelo exploreHD.Abaixo há um exemplo de passagem da fiação exposta por um passador estanque WetLink M10 para ser instalado no cap do veículo.
Passador estanque WetLink no lado do veículo
Para o Cobalt, siga o guia de pinagem localizado na página de especificações do seu modelo exploreHD.Abaixo há um exemplo de passador estanque Cobalt pré-montado.
Conecte o cabo USB a um computador para confirmar que a câmera está funcionando e na orientação correta.Você pode testar a câmera usando nossa ferramenta abaixo.
Utilitário online para testar câmeras
Ferramenta prática para testar os feeds da sua câmera USB.
Se a câmera aparecer no seu computador, você concluiu!Se você estiver tendo problemas, consulte a seção de solução de problemas abaixo.
Confirme se as cores dos fios correspondem às suas respectivas funções ao serem conectadas ao conector JST. Mesmo um único fio invertido impedirá que a câmera seja reconhecida.
Trance os fios de dados (obrigatório)
Trance os fios Branco (D-) e Amarelo/Verde (D+) juntos ao longo de todo o comprimento, conforme mostrado em Preparando a conexão do cabo JST. A câmera usa uma conexão USB 2.0 High-Speed, que exige um par de dados trançado para rejeitar interferências. Sem isso, o sinal pode ser fraco demais para que o seu computador reconheça a câmera.
Verifique as conexões e a alimentação
Certifique-se de que os fios estejam firmemente encaixados no conector JST.Certifique-se de que o JST esteja totalmente encaixado no adaptador USB e que o adaptador esteja bem conectado à porta USB.A câmera pode consumir de 200 a 320 mA a 5V, dependendo do modelo. Tente conectar o adaptador diretamente ao computador, em vez de a um hub USB de baixa potência, para garantir que ela receba corrente suficiente.
Verifique se o seu computador detecta a câmera
Verifique se o sistema operacional do seu computador está detectando a câmera no nível de hardware, mesmo que ainda não esteja exibindo uma imagem. Como a conexão é via USB, procuramos por uma conexão de dispositivo USB.
Windows
macOS
Linux
Clique com o botão direito no botão Iniciar (ou pressione Win + X) e selecione Gerenciador de Dispositivos.
Expanda as seguintes categorias para procurar a câmera exploreHD:
Câmeras
Dispositivos de imagem
Controladores de som, vídeo e jogo
Se a fiação estiver ligeiramente errada ou as linhas de dados não estiverem trançadas corretamente, o Windows pode detectar algo sem saber o que é. Expanda Controladores de barramento serial universal e procure por algo com o rótulo Dispositivo USB desconhecido (Falha na solicitação do descritor do dispositivo).
Deixe o Gerenciador de Dispositivos aberto e desconecte/reconecte o adaptador USB. A lista será atualizada; observe se algum dispositivo novo aparece ou desaparece.
Mantenha pressionada a tecla Option no teclado e clique no logotipo da Apple () no canto superior esquerdo da tela.
Selecione Informações do Sistema (normalmente será “Sobre este Mac” se você não mantiver a tecla Option pressionada).
Desconectar e reconectar a câmera nesta tela (e pressionar Cmd + R para atualizar) ajudará você a identificar se o sistema está registrando uma conexão de hardware.
Na barra lateral esquerda, sob a seção “Hardware”, clique em USB.
Verifique a árvore de dispositivos USB à direita. Procure pela câmera exploreHD ou por um dispositivo USB não reconhecido.
Abra o terminal.
Digite lsusb e pressione Enter. Isso lista todos os barramentos USB conectados e os dispositivos associados. Procure por um nome de dispositivo que mencione a câmera ou por um dispositivo sem nome que aparece ao conectar.
Você também pode usar este comando de uma linha para detectar uma câmera exploreHD válida:
Para verificar se o Linux a reconhece especificamente como um dispositivo de vídeo (já que é compatível com V4L2), execute:
ls -l /dev/video*
Para logs de conexão em tempo real, execute o comando a seguir. Quando você conectar a câmera, deverá ver uma sequência de texto aparecendo, indicando se a conexão USB foi bem-sucedida ou se houve erros de enumeração (como device descriptor read/64, error).
sudo dmesg -w | grep -iE "usb|uvcvideo"
digite lsusb, pressione Enter e procure sua câmera
Erro “Failed to Initialize the Device” (Linux)
Se a câmera se desconectar pouco depois de ser conectada, verifique o log do kernel do Linux (sudo dmesg -w) em busca de erros como estes:
uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.uvcvideo: Failed to query (129) UVC probe control : -71 (exp. 26).uvcvideo: Failed to initialize the device (-5).usb 1-1.3: USB disconnect, device number 7
Esse erro pode ter mais de uma causa. Verifique cada uma delas abaixo.
Um cabo danificado ou com fiação incorreta pode corromper o sinal USB. Certifique-se de que a fiação esteja correta e de que os fios de dados estejam trançados:
Conexão do cabo do exploreHD
Prepare a conexão do cabo JST para câmeras da série exploreHD.
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câmera aparecer no seu computador, você concluiu!`}),`\n`,_jsxs(_components.p,{children:[`Se você estiver tendo problemas, consulte a seção de `,_jsx(_components.a,{href:`#solu%C3%A7%C3%A3o-de-problemas`,children:`solução de problemas`}),` abaixo.`]}),`\n`,_jsx(Heading,{level:`2`,id:`outros-recursos`,children:`Outros recursos`}),`\n`,_jsxs(Columns,{cols:1,children:[_jsx(Card,{title:`Guia de instalação em ROV`,icon:`octopus`,href:`/pt/exploreHD/guides/install-exploreHD-ROV`,children:_jsx(_components.p,{children:`Clique aqui para um guia sobre como instalar um exploreHD em um BlueROV.`})}),_jsx(Card,{title:`Guia de instalação em barco`,icon:`sailboat`,href:`/pt/exploreHD/guides/install-exploreHD-boat`,children:_jsx(_components.p,{children:`Clique aqui para um guia sobre como instalar um exploreHD em um 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Mesmo um único fio invertido impedirá que a câmera seja reconhecida.`]})}),_jsx(Accordion,{title:`Trance os fios de dados (obrigatório)`,id:`trance-os-fios-de-dados-obrigatorio`,children:_jsxs(_components.p,{children:[`Trance os fios `,_jsx(_components.strong,{children:`Branco (D-)`}),` e `,_jsx(_components.strong,{children:`Amarelo/Verde (D+)`}),` juntos ao longo de todo o comprimento, conforme mostrado em `,_jsx(_components.a,{href:`/pt/exploreHD/guides/exploreHD-quickstart#preparando-a-conex%C3%A3o-do-cabo-jst`,children:`Preparando a conexão do cabo JST`}),`. A câmera usa uma conexão USB 2.0 High-Speed, que exige um par de dados trançado para rejeitar interferências. Sem isso, o sinal pode ser fraco demais para que o seu computador reconheça a câmera.`]})}),_jsxs(Accordion,{title:`Verifique as conexões e a alimentação`,id:`verifique-as-conexoes-e-a-alimentacao`,children:[_jsx(_components.p,{children:`Certifique-se de que os fios estejam firmemente encaixados no conector JST.`}),_jsx(_components.p,{children:`Certifique-se de que o JST esteja totalmente encaixado no adaptador USB e que o adaptador esteja bem conectado à porta USB.`}),_jsx(_components.p,{children:`A câmera pode consumir de 200 a 320 mA a 5V, dependendo do modelo. Tente conectar o adaptador diretamente ao computador, em vez de a um hub USB de baixa potência, para garantir que ela receba corrente suficiente.`})]}),_jsxs(Accordion,{title:`Verifique se o seu computador detecta a câmera`,id:`verifique-se-o-seu-computador-detecta-a-camera`,children:[_jsx(_components.p,{children:`Verifique se o sistema operacional do seu computador está detectando a câmera no nível de hardware, mesmo que ainda não esteja exibindo uma imagem. Como a conexão é via USB, procuramos por uma conexão de dispositivo USB.`}),_jsxs(Tabs,{children:[_jsxs(Tab,{title:`Windows`,id:`windows`,children:[_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Clique com o botão direito no `,_jsx(_components.strong,{children:`botão Iniciar`}),` (ou pressione `,_jsx(_components.code,{children:`Win`}),` + `,_jsx(_components.code,{children:`X`}),`) e selecione `,_jsx(_components.strong,{children:`Gerenciador de Dispositivos`}),`.`]}),`\n`,_jsxs(_components.li,{children:[`Expanda as seguintes categorias para procurar a câmera `,_jsx(_components.code,{children:`exploreHD`}),`:`,`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Câmeras`})}),`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Dispositivos de imagem`})}),`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Controladores de som, vídeo e jogo`})}),`\n`]}),`\n`]}),`\n`,_jsxs(_components.li,{children:[`Se a fiação estiver ligeiramente errada ou as linhas de dados não estiverem trançadas corretamente, o Windows pode detectar `,_jsx(_components.em,{children:`algo`}),` sem saber o que é. Expanda `,_jsx(_components.strong,{children:`Controladores de barramento serial universal`}),` e procure por algo com o rótulo `,_jsx(_components.strong,{children:`Dispositivo USB desconhecido (Falha na solicitação do descritor do dispositivo)`}),`.`]}),`\n`]}),_jsx(Tip,{children:_jsx(_components.p,{children:`Deixe o Gerenciador de Dispositivos aberto e desconecte/reconecte o adaptador USB. A lista será atualizada; observe se algum dispositivo novo aparece ou desaparece.`})}),_jsx(Frame,{children:_jsx(OptimizedImage,{height:`300px`,src:`https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/windows-11-troubleshooting.png?fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=a7dcd37d1ae964ee3135b84550ecf458`,\"data-og-width\":`1315`,\"data-og-height\":`978`,\"data-path\":`exploreHD/guides/images/quickstart/windows-11-troubleshooting.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/windows-11-troubleshooting.png?w=280\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=b0eb82b8340f596e27e5d82d8c292e98 280w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/windows-11-troubleshooting.png?w=560\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=1ccf01c99005cde723d1286eedfbe93c 560w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/windows-11-troubleshooting.png?w=840\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=f62efe37e8d7f0fd3aa5198f74344fc0 840w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/windows-11-troubleshooting.png?w=1100\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=e0945de40ac1af6e192bd246f08db933 1100w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/windows-11-troubleshooting.png?w=1650\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=5ba8bdfe0947af035fe0f05882c961b7 1650w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/windows-11-troubleshooting.png?w=2500\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=66d7ec01293267c10810e940b1d412be 2500w`})})]}),_jsxs(Tab,{title:`macOS`,id:`macos`,children:[_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Mantenha pressionada a tecla `,_jsx(_components.strong,{children:`Option`}),` no teclado e clique no `,_jsx(_components.strong,{children:`logotipo da Apple`}),` () no canto superior esquerdo da tela.`]}),`\n`,_jsxs(_components.li,{children:[`Selecione `,_jsx(_components.strong,{children:`Informações do Sistema`}),` (normalmente será “Sobre este Mac” se você não mantiver a tecla Option pressionada).`,`\n`,_jsx(Tip,{children:_jsxs(_components.p,{children:[`Desconectar e reconectar a câmera nesta tela (e pressionar `,_jsx(_components.code,{children:`Cmd`}),` + `,_jsx(_components.code,{children:`R`}),` para atualizar) ajudará você a identificar se o sistema está registrando uma conexão de hardware.`]})}),`\n`]}),`\n`,_jsxs(_components.li,{children:[`Na barra lateral esquerda, sob a seção “Hardware”, clique em `,_jsx(_components.strong,{children:`USB`}),`.`]}),`\n`,_jsxs(_components.li,{children:[`Verifique a `,_jsx(_components.strong,{children:`árvore de dispositivos USB`}),` à direita. Procure pela câmera exploreHD ou por um dispositivo USB não reconhecido.`]}),`\n`]}),_jsx(Frame,{children:_jsx(OptimizedImage,{height:`300px`,src:`https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/macOS-troubleshooting.png?fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=ab659b845703ee8d05268027cf5c2033`,\"data-og-width\":`2034`,\"data-og-height\":`1428`,\"data-path\":`exploreHD/guides/images/quickstart/macOS-troubleshooting.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/macOS-troubleshooting.png?w=280\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=2649fee2cdc9f96acf2e29eb614d4c5b 280w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/macOS-troubleshooting.png?w=560\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=02fc07642f727aa4a83e37e730d4b82b 560w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/macOS-troubleshooting.png?w=840\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=3dbccdfeb87cb5c20d729491d92851db 840w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/macOS-troubleshooting.png?w=1100\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=25aa8faeee9258d08afb8d69097665dc 1100w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/macOS-troubleshooting.png?w=1650\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=b765c861ee445054b18669c9280ce923 1650w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/macOS-troubleshooting.png?w=2500\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=4ea7fbbffcabe9a1fc5236e8fd0cb6aa 2500w`})})]}),_jsxs(Tab,{title:`Linux`,id:`linux`,children:[_jsxs(_components.ol,{children:[`\n`,_jsx(_components.li,{children:`Abra o terminal.`}),`\n`,_jsxs(_components.li,{children:[`Digite `,_jsx(_components.code,{children:`lsusb`}),` e pressione `,_jsx(_components.code,{children:`Enter`}),`. Isso lista todos os barramentos USB conectados e os dispositivos associados. Procure por um nome de dispositivo que mencione a câmera ou por um dispositivo sem nome que aparece ao conectar.`,`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Você também pode usar este comando de uma linha para detectar uma câmera exploreHD válida:`}),`\n`]}),`\n`,_jsx(CodeBlock,{numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`lsusb | grep -qiE \"explorehd|microdia webcam vitade af|0c45\" \u0026\u0026 echo \"exploreHD connected!\"`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`]}),`\n`,_jsxs(_components.li,{children:[`Para verificar se o Linux a reconhece especificamente como um dispositivo de vídeo (já que é compatível com V4L2), execute:`,`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`1`,language:`shellscript`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`shellscript`,children:_jsxs(_components.code,{language:`shellscript`,numberOfLines:`1`,children:[_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#953800`,\"--shiki-dark\":`#DCDCAA`},children:`ls`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:` -l`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` /dev/video`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`*`})]}),`\n`]})})}),`\n`]}),`\n`,_jsxs(_components.li,{children:[`Para logs de conexão em tempo real, execute o comando a seguir. Quando você conectar a câmera, deverá ver uma sequência de texto aparecendo, indicando se a conexão USB foi bem-sucedida ou se houve erros de enumeração (como `,_jsx(_components.code,{children:`device descriptor read/64, error`}),`).`,`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`1`,language:`shellscript`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`shellscript`,children:_jsxs(_components.code,{language:`shellscript`,numberOfLines:`1`,children:[_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#953800`,\"--shiki-dark\":`#DCDCAA`},children:`sudo`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` dmesg`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:` -w`}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#D4D4D4`},children:` |`}),_jsx(_components.span,{style:{color:`#953800`,\"--shiki-dark\":`#DCDCAA`},children:` grep`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:` -iE`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` \"usb|uvcvideo\"`})]}),`\n`]})})}),`\n`]}),`\n`]}),_jsx(Frame,{caption:\"digite `lsusb`, pressione Enter e procure sua câmera\",children:_jsx(OptimizedImage,{height:`300px`,src:`https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/linux-troubleshooting.png?fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=f234270c749612f92e2a4741bb2e0458`,\"data-og-width\":`1500`,\"data-og-height\":`1144`,\"data-path\":`exploreHD/guides/images/quickstart/linux-troubleshooting.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/linux-troubleshooting.png?w=280\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=f83ec3dad188e8793e1710a55ee710ab 280w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/linux-troubleshooting.png?w=560\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=0740876ae8cb51139a590559b6f52787 560w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/linux-troubleshooting.png?w=840\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=70e3c04a490667c5a713ed9843037bd6 840w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/linux-troubleshooting.png?w=1100\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=2ef527f81a8ad3e81bdd8317a3e12ee4 1100w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/linux-troubleshooting.png?w=1650\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=ca5141595fb2f9950b23a068aed6ade4 1650w, https://mintcdn.com/deepwaterexplorationinc/NrWVR9Qe6FWmBE6d/exploreHD/guides/images/quickstart/linux-troubleshooting.png?w=2500\u0026fit=max\u0026auto=format\u0026n=NrWVR9Qe6FWmBE6d\u0026q=85\u0026s=8899c4b0f0bc9939b5bed47f9d8562aa 2500w`})})]})]})]}),_jsxs(Accordion,{title:`Erro “Failed to Initialize the Device” (Linux)`,id:`erro-failed-to-initialize-the-device-linux`,children:[_jsxs(_components.p,{children:[`Se a câmera se desconectar pouco depois de ser conectada, verifique o log do kernel do Linux (`,_jsx(_components.code,{children:`sudo dmesg -w`}),`) em busca de erros como estes:`]}),_jsx(CodeBlock,{filename:``,numberOfLines:`5`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`5`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`uvcvideo: Failed to query (129) UVC probe control : -71 (exp. 26).`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`uvcvideo: Failed to initialize the device (-5).`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`usb 1-1.3: USB disconnect, device number 7`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),_jsx(_components.p,{children:`Esse erro pode ter mais de uma causa. Verifique cada uma delas abaixo.`}),_jsx(Heading,{level:`4`,id:`firmware-com-defeito`,children:`Firmware com defeito`}),_jsx(_components.p,{children:`Um firmware corrompido ou desatualizado pode impedir a inicialização da câmera. Atualize o firmware da câmera com o DWE Firmware Loader:`}),_jsx(Card,{title:`Atualização de firmware do exploreHD`,icon:`arrows-rotate`,href:`/pt/exploreHD/guides/exploreHD-firmware`,horizontal:true,children:_jsx(_components.p,{children:`Atualize o firmware das câmeras da série exploreHD.`})}),_jsx(Heading,{level:`4`,id:`cabo-com-defeito`,children:`Cabo com defeito`}),_jsx(_components.p,{children:`Um cabo danificado ou com fiação incorreta pode corromper o sinal USB. 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