Please see product changelog to see if your product needs updates.

Please note, this page only applies to the following products:

  • Standard exploreHD (400m) cameras shipped before January 16th, 2024
  • exploreHD Heavy (900m - 1500m)
  • exploreHD Pro (6000m)

Download Firmware Loader

This procedure is currently only available on Windows 10 or newer.

Procedure for Updating exploreHD Firmware

1

Extract the zip file containing the folder with the program.

Extract the Zip File Folder Contents

2

Plug in one exploreHD camera.

3

Make sure all applications that use the camera are closed before proceeding.

Run DWEFirmwareLoader.exe

DWE Firmware Loader

4

Select the correct firmware option for your camera.

Do not close the application, unplug the camera, or open any applications that may use the camera until the update is complete.

Update Firmware

5

After approximately a minute, your exploreHD product should be ready to use!

You may now close the application.

You can test the camera using our tool below.

Online Camera Testing Utility

Convenient tool to test your USB camera feeds.

Troubleshooting

If you see any errors during the upgrading process, please follow the guides below.