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Please see product changelog to see if your product needs updates.
Applying the wrong firmware for the wrong camera will permanently brick your device. Please read carefully.
At this time, the firmware loading is only available on Windows 10+

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Requirements

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Visual C++ Redistributables

To run the firmware updater tool, you need to install a few Visual C++ Redistributable packages. You can install all the required packages in one click using Ninite. Ensure you reboot your computer after downloading. Optionally, you may choose to download from Microsoft directly.
1
Navigate to the Microsoft Download Center.
2
Click Download and select both vcredist_x86.exe and vcredist_x64.exe.
3
You must run both installers and follow the on-screen prompts.
4
You have successfully installed the 2013 Redistributables! Now you must install the latest redistributables.
5
Download the latest x86 redistributable from Microsoft here. Or a direct link.
6
Download the latest x64 redistributable from Microsoft here. Or a direct link.
7
Run both downloaded files and complete the installation process.
8
Reboot your computer.

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Find your firmware update tool

Visit the page for your product, and find the download button for the Firmware Update Utility (usually near the bottom of the page).

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Firmware Update Procedure

1
Extract the zip file containing the folder with the program.Extract the Zip FileFolder Contents
2
Unplug all camera/webcam devices and only plug in one camera.
3
Make sure all applications that use the camera are closed before proceeding.Run DWEFirmwareLoader.exeDWE Firmware Loader
4
Select the correct firmware option for your camera.
Do not close the application, unplug the camera, or open any applications that may use the camera until the update is complete.
Update Firmware
5
After approximately a minute, your camera should be ready to use!You may now close the application.You can test the camera using our tool below.

Online Camera Testing Utility

Convenient tool to test your USB camera feeds.

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Troubleshooting

If you see any errors during the upgrading process, please follow the guides below.
Error Message
  1. Ensure the exploreHD is the only camera plugged in
  2. If on a laptop, temporarily disable the built-in webcam by going to Device Manager.
  3. Please ensure you have extracted everything in the zip file. The dll files must be in the same folder directory as the main exe.
Error Message
  1. Please ensure you have extracted everything in the zip file. The dll files must be in the same folder directory as the main exe.