> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dwe.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# exploreHD Firmware Update Guide
> A guide on how to update the firmware for your exploreHD camera using our DWE Firmware Loader.
## Install the Firmware Loader
Download and run the installer, then launch the **DWE Firmware Loader**.
DWEFirmwareLoader.exe
> Linux-Compatible Tool coming soon!
## Firmware Update Procedure
The Firmware Loader automatically detects your connected camera. In most cases you can flash in a single click. If your camera is not recognized, follow the **Recovery Mode** tab instead.
After plugging in your camera, click the **refresh icon** in the top-right corner so the loader scans for it. Once detected, it shows a green **Device Detected** card with the model, current firmware version, and release date. If a newer version exists, an **Update available** badge appears.
The **Device Type** and **Version** are selected for you automatically — you do not need to change them.
Then click **Flash Firmware**.
Do not close the application, unplug the camera, or open any application that may use the camera until the update is complete.
The progress bar shows **Uploading firmware…**, which should take around 20-30 seconds.
When you see **Firmware burning success!**, the update is complete. You may now close the application and use your camera.
Use Recovery Mode if the loader shows a yellow **Unknown Device Detected** warning instead of the green card. This can happen if a previous update was interrupted.
In Recovery Mode the loader cannot verify your camera model, so you must select the correct hardware profile yourself. **Flashing firmware for the wrong board can permanently brick your device.**
After plugging in your camera, click the **refresh icon** in the top-right corner so the loader scans for it. The loader displays **Unknown Device Detected**. The **Device Type** shows *Select hardware profile target* and no version is available yet.
Open the **Device Type** dropdown and select the profile that matches your camera — **exploreHD** or **exploreHD Heavy**.
The matching firmware version populates automatically. Click **Force Recovery Flash**.
Do not close the application, unplug the camera, or open any application that may use the camera until the update is complete.
The progress bar shows **Uploading firmware…**, which should take around 20-30 seconds.
When you see **Firmware burning success!**, the recovery is complete. You may now close the application and use your camera.
## Test your camera
You can test the camera using our online tool below.
Convenient tool to test your USB camera feeds.
## Troubleshooting
1. Ensure the exploreHD is the **only** camera plugged in.
2. If on a laptop, temporarily disable the built-in webcam in **Device Manager**.
3. Close any application that may be using the camera, then click the refresh icon in the top-right of the loader.
4. If it still isn't recognized, follow the **Recovery Mode** steps above.
If the flash was interrupted (application closed, camera unplugged, etc.), reconnect the camera and follow the **Recovery Mode** steps above to reflash.